AI automation at enterprise scale with Unisys and Freshworks
One ticket, one agent, one queue. It's how some enterprise service desks still work, and it's why agents spend their days on password resets instead of the problems that need their expertise. This use case shows how Unisys and Freshworks change that.
Freddy AI, Freshworks' built-in intelligence, resolves routine requests the moment employees ask and speeds up the rest with suggested responses and fixes drawn from past resolutions.
Unisys makes it work at scale. It shapes the platform around your processes, handles implementation end-to-end, and stays involved at whatever level you need to keep performance improving as you grow.
See what your service desk can do with the right platform and expertise behind it.
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