What AI takes off your service desk with Unisys and Freshworks
Some service desks run on routine, high-volume tickets that don't need a specialist but still fill the queue. Hand that work to AI, and the whole operation moves faster.
Freshworks and Unisys bring the proof. This info sheet shows how many Tier 1 tickets AI can resolve on its own, how much faster agents handle the tickets that remain, and what both add up to across a global service operation.
See the full numbers inside.