Serve customers, not the service desk
Hungry guests, a backed-up drive-thru, a kiosk breaks and your team is troubleshooting with IT support instead of serving customers. There’s a better model: detect and resolve issues before anyone feels the impact.
Resources for proactive IT support
Keep orders moving
Monitor devices continuously across every location — kiosks, POS, drive-thru screens, and back-office systems.
Download info sheet →Keep teams productive
Turn ticket data into clear, ready-to-use fixes for POS, kiosks, and back-of-house systems—while AI continuously flags gaps and keeps content up to date.
Launch demo →Drive uptime and revenue
See how one solution enhances employee and crew productivity through AI automation, convenient support channels and proactive resolutions.
Read the brief →Every minute of downtime means orders you’ll never get back
Most IT support treats a frozen kiosk the same as a forgotten password. Ours doesn't. By analyzing ticket patterns across thousands of restaurant locations, we learn which issues surface at peak times, predict where demand will spike, and route support based on the revenue impact of each location — so the right fix reaches the right place at the right time.
Fixed before your customers feel it
Unisys service desk, field services, and IT support solutions work across your operations — catching issues early, resolving them fast, and minimizing customer and crew impact.
Shift managers get a real-time view of device health across the restaurant floor — not just a support ticket queue. When an issue needs attention, they already know what it is, what’s being done, and whether it needs them at all.
Download ebook
Proactive
resolution
During a lunch rush, a POS flickers. Before the shift manager notices, Unisys has logged, resolved, and closed the ticket — no lost sales, no crew distraction.
Guided
self-service
A shift manager can scan a QR code, report an issue, and schedule a callback after the breakfast rush — the system begins troubleshooting before the call even happens. When the agent calls back, Unisys augmented reality guides the fix on the spot.
Precision
dispatch
Patterns are analyzed across locations using AI. A faulty software update is caught early and halted before it becomes a system-wide outage.
Preventative
operations
Using AI-driven coordination, we dispatch the right technician with the right parts at the right time to accelerate resolution.
Centralized
service delivery
Franchise, corporate, multi-country: all devices, all types of support, all locations managed through one provider, reducing complexity and creating a single point of accountability.
Unisys global quick-service restaurant client data, 2025
Find out what Unisys could do for your restaurant operations.
Tell us how many locations you operate and what your current support model looks like. A Unisys quick-service restaurant advisor will show you where proactive detection could have caught your last three major incidents — before your crew felt them.